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Terms and Conditions

Last Updated: 15 March 2025

Welcome to Bethany Havens! These Terms and Conditions (“Terms”) govern your use of our platform, including booking accommodations, interacting with hosts, and any other services offered on Bethany Havens. By accessing or using our platform, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

1. General Use

  • You must be at least 18 years old to create an account and book a property.
  • You agree to provide accurate and up-to-date information during registration and booking.
  • Any fraudulent, abusive, or unlawful activity is strictly prohibited.

2. Booking and Payments

  • When you book a property, you enter into an agreement directly with the host.
  • Full payment is required at the time of booking unless otherwise stated.
  • Accepted payment methods include credit/debit cards, PayPal, and other digital payment options.
  • Prices may vary depending on demand, location, and availability.

3. Cancellations and Refunds

  • Cancellation policies vary by listing and are set by individual hosts.
  • Refund eligibility depends on the host’s cancellation policy and the timing of your cancellation.
  • Refunds, if applicable, will be processed within 5-10 business days.
  • If a host cancels your booking, you will receive a full refund and assistance in finding an alternative stay.

4. Responsibilities of Guests

  • Guests must respect the property, follow house rules, and avoid causing damage.
  • Any damages caused must be reported immediately, and you may be responsible for repair or replacement costs.
  • Guests must comply with local laws, noise regulations, and occupancy limits.

5. Responsibilities of Hosts

  • Hosts must provide accurate property descriptions and maintain a safe, clean, and functional rental space.
  • Any changes to a booking must be communicated in advance to the guest.
  • Hosts must comply with local rental regulations, safety laws, and tax obligations.

6. Security and Privacy

  • Your personal and payment information is securely protected.
  • Bethany Havens will never ask for your password or payment details outside of our platform.
  • You agree not to share other users’ personal information without their consent.

7. Dispute Resolution

  • In case of disputes between guests and hosts, Bethany Havens may offer mediation but is not liable for resolving all conflicts.
  • If an issue arises during your stay, report it to customer support as soon as possible.
  • Refunds or compensation, if applicable, will be handled based on the evidence provided.

8. Prohibited Activities

  • You may not use Bethany Havens for illegal purposes, including fraud, harassment, or unauthorized subletting.
  • Commercial use of the platform without approval is prohibited.
  • Posting false, misleading, or inappropriate content is not allowed.

9. Modifications to Terms

  • Bethany Havens reserves the right to update these Terms at any time.
  • Continued use of the platform after updates implies acceptance of the revised Terms.

10. Contact Information

If you have any questions or concerns regarding these Terms, please contact us:

By using Bethany Havens, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.