Currently, Bethany Havens does not offer installment payment options. Full payment is required at the time of booking to confirm your reservation. However, some payment providers, such as credit card companies or PayPal, may offer installment plans independently. You can check with your payment provider for available financing options.

Yes, additional fees may apply apart from the booking price. These can include:

1. Service Fees – A small fee charged by Bethany Havens for platform maintenance and support.
2. Cleaning Fees – Some hosts may charge a cleaning fee to cover housekeeping costs.
3. Security Deposit – Certain listings may require a refundable security deposit.
4. Local Taxes – Depending on the location, taxes such as occupancy or tourism taxes may be added.
5. Additional Guest Fees – If a booking exceeds the standard occupancy, some hosts may charge extra per guest.

You can review the total cost, including any additional fees, before confirming your booking.

To edit or remove a payment method on Bethany Havens, follow these steps:

1. Log in to your Bethany Havens account.
2. Go to the Payments section in your account settings.
3. Select Payment Methods to view your saved payment options.
4. To edit a payment method, click on the existing details and update the necessary information.
5. To remove a payment method, select the option to delete or remove it from your account.

Note: If you have an active booking, you may need to add a new payment method before removing the existing one. If you experience any issues, contact Bethany Havens customer support for assistance.

The booking process on Bethany Havens is usually quick and can take just a few minutes. If the property offers instant booking, your reservation is confirmed immediately. However, if the host requires approval, it may take a few hours or up to 24 hours for them to accept your request. You will receive a notification once your booking is confirmed. To speed up the process, consider booking properties with the instant booking option.

To cancel a booking on Bethany Havens, follow these steps:

1. Log in to your Bethany Havens account.
2. Go to the Bookings section.
3. Select the reservation you want to cancel.
4. Click on Cancel Booking and follow the on-screen instructions.
5. Review the cancellation policy, as refunds may vary depending on the host’s terms.
6. Confirm the cancellation, and you will receive a notification with the details.

If you have any issues or need further assistance, you can contact Bethany Havens customer support.

You can contact Bethany Havens through the following methods:

1. Customer Support Center – Visit our Help Center on the website for FAQs and support.
2. Email Support – Send us an email at superhost@bethanyhavens.community

We’re here to help and ensure you have the best experience with Bethany Havens!

Bethany Havens itself does not provide pick-up and drop-off services, but some hosts may offer transportation as an additional service. You can check the listing details to see if this option is available or contact the host directly to inquire about pick-up and drop-off arrangements. Additional charges may apply depending on the host’s policy.

Yes, the cancellation policy on Bethany Havens is the most flexible: Get a full refund if you cancel by 3:00 PM the day before your check-in date, or a 90% refund if you cancel by 3:00 PM on the check-in date—all based on the listing’s local time.

We send refunds immediately upon cancellation and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method.

If your host cancels the booking, you will receive a full refund, and our support team can assist in finding an alternative stay. For further details, visit the Help Center or contact customer support.

Bethany Havens charges you in the currency displayed at checkout. The platform automatically detects your location and shows prices in your local currency when possible. However, if the property is listed in a different currency, the final charge may be converted based on exchange rates set by your bank or payment provider.

If you’re unsure about the currency, you can check the payment summary before completing your booking. For any concerns about currency conversion fees, contact your bank or payment provider.

Yes, your payment information is completely secure on Bethany Havens. We use advanced encryption technology and secure payment gateways to protect your personal and financial details. Additionally, we do not store full credit card details on our servers, ensuring maximum security.

For extra protection:

• Always make payments directly through Bethany Havens—never send money outside the platform.
• Enable two-factor authentication (2FA) for added account security.
• Contact customer support immediately if you notice any suspicious activity.

Your safety is our top priority, and we are committed to providing a secure booking experience.

No, not all properties on Bethany Havens include WiFi and other amenities. Each listing is unique, and amenities vary based on the host and property type. To check if a property offers specific amenities like WiFi, air conditioning, kitchen access, parking, or laundry facilities, follow these steps:

1. Review the Listing Details – The amenities section will list everything included in the rental.
2. Use Search Filters – Apply filters while searching to find properties that meet your needs.
3. Contact the Host – If you need clarification or have special requirements, message the host before booking.

Always confirm that the property has the amenities you need to ensure a comfortable stay. If an expected amenity is missing upon arrival, report it to Bethany Havens Customer Support for assistance.